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Return & Refund Policy

Last Updated: November 28, 2023

Thank you for shopping at Fatima Shops.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following items are applicable for any products that You purchased with Us.

Understanding our Policy

The words of which the initial letter is capitalized have meanings defined under the following conditions. Those definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Policy Purpose

  • Company (Referred to as either "the company", "We", "Us", or "Our" in this Agreement) refers to Sole Proprietor, 4301 Kalamazoo Ave SE, Grand Rapids, MI.

  • Goods & Services refer to items and Hair Braiding offered for sale.

  • Orders mean a request by You to purchase Goods from Us.

  • Booking means a request by You to receive a Hair service by Us on a specified day and time.

  • Support refers to any help needed through the website.

  • Website refers to Fatima Shops, accessible at Fatimashops.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Order Cancellation

You are entitled to cancel your order or booking within 24 hours without giving any reason for doing so. 

The deadline for returning a good is 14 days from the date of receiving the item or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. We encourage You to contact Us by: 

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • ​the Goods were purchased in the last 14 days.

  • The Goods are in the original packaging.

 

The following Goods cannot be returned:​

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  • The supply of Goods is made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.​

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

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Returning Goods 

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

4301 Kalamazoo Ave SE

Ste 69

Grand Rapids, Michigan, 49508

USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

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Gifts

If the Goods were marked as a gift when purchased and then shipped directly to You, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact Us by

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